With over 70 years of industry experience, Worcester Scale provides high-quality weighing equipment and ISO/IEC 17025-accredited calibration services to clients across New England. Whether you need scale rentals, system design, calibration, or repair, our team of experienced technicians is here to help. Below are answers to common questions about our products, services, and weighing solutions.
What types of scales do you offer?
We offer a complete range of weighing equipment, including bench scales, balance scales, floor and pallet scales, truck scales, counting scales, checkweighers, crane scales, moisture balances, and dimensional weighing systems. Our inventory supports everything from simple industrial weighing to highly specialized applications.
Do you provide scale calibration services?
Yes. We provide full calibration services using certified test weights traceable to national standards. Calibration can be scheduled as a one-time service or as part of an ongoing maintenance program to ensure long-term accuracy and compliance.
Can you repair my scale, even if I didn’t buy it from you?
Absolutely. Our factory-trained technicians can repair virtually any brand or model of weighing equipment, regardless of where it was purchased. We carry a wide range of replacement parts to ensure timely and efficient service.
How often should a scale be calibrated?
Calibration frequency depends on the specific application, how often the scale is used, and any relevant industry regulations. Many customers choose calibration intervals of regular monthly, quarterly, or annual frequency to maintain performance and pass audits.
Do you rent scales?
Yes, we offer short- and long-term rental options for customers who need temporary solutions or want to try a product before purchasing. Rental options are available for a variety of scale types, including floor, counting, and bench scales.
What brands do you represent?
We represent trusted scale manufacturers, such as Ohaus, Sartorius, A&D, Weigh-Tronix, and Rice Lake. Our long-standing relationships with these partners allow us to provide reliable products backed by full manufacturer support and warranties.
What industries do you serve?
We serve a wide range of industries, including food and beverage, manufacturing, chemical processing, pharmaceuticals, agriculture, and logistics. Each solution is tailored to the specific accuracy, environment, and compliance needs of your sector.
Do you provide custom weighing system design?
Yes. Our experienced team can design, build, and integrate custom weighing systems to fit your facility and workflow. We specialize in automation, software interfaces, and unique hardware configurations to help you operate more efficiently.
How quickly can I get service if my scale stops working?
We strive to provide service within 24 hours of your request. Our fleet of service vehicles and experienced technicians are strategically located to respond quickly throughout New England.
Do you offer force measurement and test weight services?
Yes. We calibrate force measurement devices, such as force gauges, load cells, and dynamometers, and we provide NIST-traceable test weights in various sizes and materials. These services ensure your equipment meets industry testing standards.
What is dimensional weighing?
Dimensional weighing measures an object’s volume and weight simultaneously, which is critical for shipping, logistics, and warehousing operations. We offer complete dimensional weighing systems, along with installation and support services.
Can I use your scales in harsh or washdown environments?
Yes. We carry stainless-steel and sealed scales designed for wet, corrosive, or dusty environments. These scales are ideal for food production, laboratories, and other sanitary or industrial settings.
What display options are available for your scales?
Our scales feature a range of digital displays, including large-format LCDs, touchscreens, and programmable indicators. These enable intuitive operation and easy integration with your existing systems.
Do you sell mobile weighing solutions, like pallet jacks or forklift scales?
Yes, we offer mobile weighing solutions, such as pallet jacks and forklift scales, which allow operators to weigh items as they move them. This improves workflow speed and eliminates the need to transport items to a separate scale station.
How do I request a quote or schedule service?
Give us a call at 508-853-2886 or contact us online to speak directly with a member of our team. Whether you’re looking for a quote, need emergency service, or want expert guidance on choosing the right scale, Worcester Scale is here to help you find the right solution.
